Return Policy

Returns & Refunds

We offer a money-back guarantee within 30 days of purchase. If you are not satisfied with your item, simply email us, and we will send you a return shipping label.

If the return is for consumer reasons, the consumer will bear the shipping costs. The exact costs will depend on the shipping service provider you choose. Please ensure that the product is unused and in its original condition, as returns for consumer reasons are only accepted if the product has not been used and is in a resalable condition. If the product has been used or its condition affects its resale ability, it is not returnable.

If the return is due to our error, such as damaged or incorrect goods, the consumer will not incur shipping costs.

If the item is damaged or defective, you may contact us for a refund without needing to return the item. This policy supports our commitment to sustainability, as every return has a carbon footprint. Instead of returning the item, you can keep it or donate it.

If your package is still in transit, please wait until it arrives and return it before you can receive a refund.

Please note: We do not accept returns, refunds, or exchanges for customized products (including, but not limited to, dissatisfaction for consumer reasons). If the received goods are damaged due to our error, please contact our customer service team at support@schglow.com, and we will be happy to assist you.

Return Address:
ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong

Order Cancellation

All orders can be canceled within 1 hour of placing the order. If your order has been paid and you need to change or cancel it, you must contact us. Once the packaging and shipping process has begun, the order cannot be canceled.

Refunds

Your satisfaction is our top priority. We want you to shop with confidence.

Our highest priority is to make you happy, which is why every buyer receives the following guarantees:

  • Full refund if you do not receive your order;
  • Full refund if your order does not arrive within 90 days;
  • Full or partial refund if the item is damaged.

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g., incorrect delivery address);
  • Your order does not arrive due to exceptional circumstances beyond our control (e.g., held up by customs, delays due to natural disasters).

You can submit refund requests in writing to us. If your refund is approved, the credit will be automatically applied to your credit card or original payment method within 14 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund within 14 business days, please contact us.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns for discounted items or gift cards.

Lost/Stolen Packages

We are not responsible for lost or stolen packages. If your tracking indicates that your package was delivered to your address and you did not receive it, please report this to the respective shipping service provider. If you have further questions on how to do this, please contact our customer service team.