FAQS

Frequently Asked Questions

When will my order be shipped?

Orders are typically processed and shipped within 1 to 7 business days after purchase.

How can I cancel an order?

We can only cancel orders within the first hour after the order is placed. After that, the order has likely already been processed and is being prepared for shipping or has already been shipped. Once this is the case, it is no longer in our control. We apologize for any inconvenience, but we prioritize fast service, including the prompt processing of your orders.

What is your return policy?

If there is a problem with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. We will be happy to help you review the case, and if approved, we will send you a replacement. Please do not return anything before we have reviewed the case. Our customer service team will evaluate the request and send further instructions. Schglow reserves the right to refuse return requests.

What payment methods do you accept?

We accept PayPal, credit cards (Visa, MasterCard, Discover, and American Express), debit cards, and Klarna payments.